CVE-2024-57728
SimpleHelp: Path Traversal
As of , CVE-2024-57728 in SimpleHelp is on CISA's list of exploited vulnerabilities: CISA listed it on . Our patch-first group: Patch now.
- Exploited
- Yes: CISA listed it on 24 April 2026
- US federal deadline
- 8 May 202614 days after CISA listed it. US federal civilian agencies must fix it by then.
- Used in ransomware campaigns
- KnownCISA changed it from Unknown to Known on 14 May 2026.
- EPSS score
- 0.65Higher than 99% of the CVEs EPSS scores. EPSS estimates the chance of exploitation activity in the next 30 days.
- Public exploit
- None foundNeither Metasploit nor Exploit-DB lists one.
- Fix
- Vendor advice: simple-help.comLinks below, from CISA's entry.
What CISA says to do
Apply mitigations per vendor instructions, follow applicable BOD 22-01 guidance for cloud services, or discontinue use of the product if mitigations are unavailable.
CISA's required action
What the flaw is
SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
CISA's description
SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.
The CVE record's description, from mitre
- CVE published
- 15 January 2025
- Assigned by
- mitre
- CVSS
- 7.2 High (CVSS 3.1, from CISA-ADP)
- CWE-22
- Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
- CISA SSVC, exploitation
- active
- CISA SSVC, automatable
- no
- CISA SSVC, technical impact
- total
Timeline
- The CVE record was published.
- CISA added it to its list of exploited vulnerabilities.
- The US federal deadline to fix it.
- CISA changed its entry. Ransomware use: Unknown to Known.
SimpleHelp: other exploited entries
| Vulnerability | Product | Our group | Listed | Deadline | EPSS |
|---|---|---|---|---|---|
| CVE-2024-57726Missing Authorization | SimpleHelp SimpleHelp | Patch nowRansomware use, listed within a year | 0.67 | ||
| CVE-2024-57727Path Traversal | SimpleHelp SimpleHelp | Patch this weekRansomware use; Metasploit module; EPSS 0.97 | 0.97 | ||
| CVE-2026-48558Authentication Bypass | SimpleHelp SimpleHelp | Patch this weekMetasploit module | 0.06 |
Read further
- CVE recordcve.org
- NVD entrynvd.nist.gov
- CISA's catalogcisa.gov
- EPSS for this CVEapi.first.org